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Tag Archives: Customer experience

4 Reasons why HiSumo is More Effective than Email Marketing

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Posted on July 09, 2017 at 15:44 PM

We created HiSumo, a Shopify Marketing App. An alternative to email marketing to grow Shopify eCommerce stores through customer referral and repurchase. Our strategy for success is to improve the customer buying experience with proactive, instantaneous communication at the right time in the purchasing cycle.   If your own an E-commerce business, you’re probably already […]

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How Can Ecommerce Store Build Trust With Customers

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Posted on June 08, 2017 at 04:53 AM

Fancy front pages, product reviews, testimonials, a privacy page, and secure payment gateways: We all know the nuts and bolts to building a reputable e-commerce business, but none of these will transform occasional visitors into loyal customers. According to a Rare survey, 83% of consumers say loyalty is driven by trust. There are a lot of articles that […]

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3 Customer Retention Techniques That Successful Ecommerce Store Use

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Posted on May 11, 2017 at 07:55 AM

If you’re like us, your inbox is flooded with articles trying to tell you how to grow your sales. Some have good advice, but most miss the mark because they don’t start from this fundamental principle — the ONE thing that makes an Ecommerce store profitable. Here it is upfront: A profitable store is one […]

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How To Decrease Time Spent On eCommerce Customer Service

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Posted on June 27, 2016 at 07:11 AM

“As many inquiries as you can possibly handle…”. “I replied, “Are you sure? Do you have that many inquiries ?” “Yes, bring it on…” And so I did. I flipped the switch to ‘on’. My team jumped into action and started to handle customer service 24/7. Within five days we were handling between 300 and 500 buyer inquiries […]

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