You receive a host of premier customer support services
First level support:
- Reply to buyer inquiries
- Manage return requests
- Track shipment statuses
- Handle dispute cases
- Address negative reviews
- Offer bulk discount
- Cancel orders
- Confirm shipping addresses
- Daily work report
- 1:1 account manager
- Hire and train service agents
- 24/7 work around the clock
- Work on public holidays
- Unlimited backup agents
- Customise work flow design
- Internal knowledge data base
- Native English writing
- Respond to customers within 1-4 hours
- Treat customers like real people
- Up / cross sell products
- Reply to inquiries out of domain
- Never send another canned reply
- Respect buyer’s privacy
- Will never share buyer information
- Provide store improvement advice
Save Time, Increase Sales and Take Complete Control Over Your eCommerce Store
We all know that customer service is vital to eCommerce, but it’s also time consuming and can be frustrating at times.
We take all of it off your hands. We’ll address each buyer inquiry, resolve dispute cases, manage bad reviews and work 24/7 for you. You can focus on growing your business while knowing that your customers will always be happy.
Forrester Research has shown that 45% of US consumers will abandon an online transaction if their questions or concerns are not addressed quickly.
It would be extremely costly to establish your own world-class customer service team to work around the clock. With our help, you can start working with such a team today. Most importantly, you can keep your customers happier than ever before.
We have a streamlined workflow design to maximize eCommerce success. We can customize our design to best fit your business.
You can choose to fully hand off all your customer service responsibilities to us, or you can just let us to handle the first level inquiries. We will setup an entire customer support structure around your specific needs.
And We Have A Rock Solid Guarantee
After your 14 day free trial is finished, you’ll get another 30 days to request a full refund for any reasons.
We’ll build you a support team, answer all your buyer inquiries, handle return requests and work 24/7. And after all that, if you’re still not convinced this is the best service for you, we’ll give you a full and cheerful refund. But don’t forget, your first 14 days are also FREE.
What exactly will you do to help me?
We’re the Amazon / eBay customer support experts, and our team solves thousands of problems every month. If you have an eCommerce / Marketplace store, don’t hesitate to contact us and learn more.
Will you support more than one site / account?
Yes. Our monthly plan supports unlimited marketplace accounts / online stores.
Are there limits to the tasks 79ecommerce will perform?
To ensure we can keep all of our customers happy, we only provide Amazon, eBay, Shopify, Bigcommerce, Magento and Woocommerce customer support for online retail stores.
Do I need to provide my store's login details to 79ecommerce?
No. Please beware that no one from 79ecommerce will ask you for your login details. All of our clients use software like Bitium to provide access to your store while keeping your password secure.
This sounds too good to be true! How can you provide 24/7 support for monthly clients?
We’re fair, and we’ve found our monthly clients are as well. We support a reasonable number of tasks per client, and we will let you know if a spike in inquiries needs to be addressed.
Do I have to commit to a contract on the monthly service plans?
No. Our monthly service is billed using a recurring monthly subscription. There are no contracts, no setup fees and no cancellation fees. Our customers retain us every month because we’re the #1 provider of ecommerce customer support.